Contact and support

When we answer

The address receives messages 24 hours a day, every day. The first reply is automated: it confirms that your message arrived and may already answer common questions. If it does not solve your request, we follow up by e-mail.

What to include

• the e-mail address of your account (write from it when you can);
• the organization and, if relevant, the workspace, post or connected account involved;
• what happened, when (date, time and time zone) and what you expected;
• the error message or a screenshot, if there is one. Never send passwords, API keys or tokens.

Privacy requests

Requests about your personal data (access, correction, deletion and the other rights in our Privacy Policy) go to the same address, preferably from the e-mail of your account. The Data Deletion page explains what we delete and how long it takes.

Payments and refunds

Amounts paid are not refunded, except where the law requires it. If the platform has a temporary failure, we may grant you extra usage time on the platform, at our discretion. The details are in our Terms of Use.

Incidents

We do not have a public status page yet. If something looks wrong with your posts, write to [email protected] and include the organization and the post.

Who we are

The Social Media App is operated by Rocha Code, CNPJ 41.095.655/0001-78, Uberaba/MG, Brazil.